“Creating Administrative Efficiencies in Claims Processing” Now Playing on AHIP’s Hi-Wire Health IT Channel

Features Darnell Smith and Hal Markowitz of BCBS Florida with Edward M.L. Peters of OpenConnect

Dallas, June 30, 2010 - Creating Administrative Efficiencies in Claims Processing recently premiered on the AHIP HI-Wire Health IT Channel. Hosted by AHIP’s Chip Nash, the vidcast features Darnell Smith and Hal Markowitz of BCBS Florida with Edward M.L. Peters of OpenConnect. The discussion focuses on how OpenConnect helps organizations like Blue Cross Blue Shield of Florida lower costs and improve claims processing performance by using process analytics that deliver event-driven intelligence.

Creating Administrative Efficiencies in Claims Processing describes how OpenConnect’s Comprehend solution will be used by BCBS of Florida to improve claims processing performance by discovering the root-cause of process and workforce inefficiencies. Comprehend will provide BCBS of Florida the ability to gain insights into their claims processing systems to drive opportunities for process unit cost reductions while improving quality and customer satisfaction.

“BCBS of Florida is a great example of how using Comprehend’s event-driven intelligence will help improve performance and lead to significant cost savings. We are very excited to welcome BCBSFL into OpenConnect’s growing family of clients,” said Edward M.L. Peters, CEO and author of The Paid-for Option, which describes how only through the application of innovation, technology, and evidence-based management can productivity be achieved.

To view the vidcast please visit AHIP Vidcast Series-OpenConnect with Blue Cross Blue Shield of Florida

About OpenConnect

OpenConnect business process discovery and analytics deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.